Frequently Asked Questions

Most of it, yes. Pieces are built for you in South Africa once your deposit clears, in the leather, fabric or oak finish you choose.

50% when you order a made-to-order piece; the balance is due before delivery or collection. Deposits on custom pieces are non-refundable. We don't offer lay-by.

Yes. Visit any of our four stores in Cape Town, Hartenbos, Paarl or Pretoria to sit on our pieces and handle every leather and fabric.

Yes. Ask in store, or request samples through our contact form or the link on any product page.

EFT, cash deposits straight into our bank account, Payfast, and all major credit and debit cards. We don't accept cash in store.

In-stock pieces are usually dispatched within 5-10 working days. Made-to-order pieces take 6-8 weeks from the date your deposit clears.

Yes. Our two-person team delivers within 100 km of the store you ordered from, Monday to Friday: R 500 on orders under R 5,000, and 10% of the order total above that, paid C.O.D. before offloading. You can also collect free from any of our stores.

Check the product dimensions against your doorways, stairs and lift before ordering. Unsure? Send us your measurements and a photo and we'll help.

Note it on the delivery note, take photos and contact us within 48 hours. We'll repair, replace or refund it.

In-stock pieces can be returned within 7 days if unused and in their original packaging (a 20% handling fee applies if it simply doesn't fit your space). Made-to-order and custom pieces can't be returned unless faulty.

Yes, one year against structural defects under normal home use, from delivery or collection.

Leather: Naku Butterscotch, Agulhas Charcoal, Agulhas Black, Agulhas Taupe and Mystique Black. Wood: oak, in Natural, Brown or Walnut. Fabric: our standard fabric range is coming soon, and some pieces already come in a set fabric, shown on the product page. We can also upholster in almost any fabric from a fabric house of your choice. Speak to a sales consultant in store or email info@pencilandoak.co.za to discuss it.

We use natural leather that hasn't been artificially corrected. Small scars, creases and shade variations are part of its character, not defects.

Keep pieces out of direct sunlight, wipe spills straight away, condition leather once or twice a year, and wax oak with a good furniture wax. Our Care & materials page has the full guide.

Often, yes. Contact us with the piece and what you have in mind; our design team will tell you what's possible.

Three: a Custom Piece designed just for you (design fee from R 1,500), a Room Fit-Out (from R 3,500 per room) and Full Turnkey projects for several rooms or a whole home (quoted per project).

The Custom Piece fee is credited in full against your build when you go ahead. Room Fit-Out fees are credited in part or in full, depending on scope.

Email info@pencilandoak.co.za or WhatsApp us on 063 727 4575, and we'll arrange a time.

Two rounds. Further revisions, and extra site visits beyond those included, are charged at a flat hourly rate.

Cape Town (Maritime Place, Paarden Eiland), Hartenbos (Garden Walk Mall), Paarl (Paarl Mall) and Pretoria (Brooklyn Mall). Addresses and trading hours are on our Our Stores page.

Email info@pencilandoak.co.za, WhatsApp 063 727 4575, or call your nearest store: Cape Town 076 553 7997 · Hartenbos 066 249 9540 · Paarl 066 454 1861 · Pretoria 076 122 8763.